Swanson, Martin & Bell, LLP Named to BTI Client Service A-Team 2021The BTI Consulting Group recently recognized Swanson, Martin & Bell, LLP as an unparalleled leader in BTI's Client Service A-Team: Survey of Law Firm Client Service Performance 2021.
This year, Swanson, Martin & Bell, LLP was recognized for providing extraordinary client service amid the last year of COVID-19. The firm is one of 70 law firms that BTI says "stepped up in a big way and saw their performance soar. These firms improved at more than twice the rate of all other law firms. They were able to step up and help clients in new and unexpected ways — and some old fashioned ways as well."
According to a Law360 article on BTI's results, "the corporate law firms that have distinguished themselves amid the coronavirus pandemic have done so by eliminating red tape and quickly moving to answer client questions with detailed, pointed advice."
The 20th annual BTI Client Service A-Team is based solely on direct, unprompted feedback from 240 corporate counsel interviewed during the pandemic.
For more information, please visit BTI's website.